Privacy Policy
This policy explains how Orbita for Information Technology Company (“ORBITA Tech”, “we”) collects, uses, shares and protects personal data, and the rights you have over it.
01Who we are
Orbita for Information Technology Company is the data controller for the personal data described in this policy. We are based at 6468 Al Olaya St, Al Olaya Dist., Riyadh 12211, Saudi Arabia, and can be reached at [email protected]. We process personal data in accordance with the Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL) and its implementing regulations.
02Scope
This policy applies to personal data of our customers, prospective customers, suppliers and their representatives that we receive through our website, email, telephone, business systems and WhatsApp Business messaging.
03Personal data we collect
- Identity and contact details — such as name, job title, company, phone number, email and business address.
- Commercial records — such as proposals, orders, invoices, payments, balances and delivery details.
- Communications — the content of WhatsApp messages, emails and attachments, and message delivery and read status.
- Basic technical data — generated when you open links we send you, such as invoice or payment pages.
We do not intentionally collect sensitive personal data.
04How we use your data
We use personal data to prepare proposals, process orders, deliver products and services, send invoices and payment reminders, respond to enquiries and support requests, meet our legal, tax and accounting obligations, and prevent fraud. We send marketing messages only where the law permits, and you can opt out at any time.
05Legal basis
We process personal data on the basis of performing a contract with you or taking steps to enter into one, complying with our legal obligations, our legitimate business interests where these do not override your rights, and your consent where it is required.
06WhatsApp communications
We use the WhatsApp Business Platform, operated by Meta, to send transactional messages and receive your replies. Meta processes these messages as a service provider under WhatsApp’s own terms. Messages and their status are stored in our Odoo business management system. You can stop these messages at any time by replying STOP or by emailing us.
07Sharing your data
We do not sell personal data. We share it only with:
- Service providers that operate our systems, including Odoo and Meta.
- Banks and payment providers.
- Delivery and logistics providers.
- Government authorities, regulators and courts, where required by law.
- Professional advisers, such as auditors and lawyers, who are bound by confidentiality.
08Transfers outside the Kingdom
Some of our service providers, including Meta and Odoo, may process personal data on servers located outside Saudi Arabia. Where this happens, we rely on the PDPL and its regulations on cross-border transfers and apply appropriate safeguards.
09Data retention
We keep personal data only for as long as it is needed for the purposes above. Invoices and accounting records are kept for the periods required by Saudi law. Correspondence is deleted or anonymised once it is no longer needed for service or for resolving disputes.
10Security
We protect personal data with appropriate technical and organisational measures, including access restricted to authorised staff, encrypted connections and secure hosting.
11Your rights
Under the PDPL you have the right to be informed, to access and obtain a copy of your personal data, to correct inaccurate data, to request the destruction of data that is no longer needed, and to withdraw your consent. You may also lodge a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA).
12Data deletion requests
To request deletion of your data, email [email protected] with the subject “Data Deletion Request” and include the phone number or email address you used to contact us. Records we are legally required to keep are excluded.
13Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
14Contact us
Questions about this policy or your personal data:
[email protected] · +966 53 771 5741
6468 Al Olaya St, Al Olaya Dist., Riyadh 12211, Saudi Arabia